Address: Complaints Lloyd’s One Lime Street London EC3M 7HA
Telephone: 020 7327 5693
Fax: 020 7327 5225
Address: The Financial Ombudsman Service (FOS), Exchange Tower, London E14 9SR
Telephone: 0800 023 4567 (free from landlines)
Telephone: 0300 123 9123 (free from most mobile phones)
These procedures do not affect Your right to take legal action if You need to.
If you purchased your insurance online, please also note that you can if you wish submit your complaint via the Online Dispute Resolution (ODR) Platform set up by the European Commission. You can access the ODR Platform by clicking on the following link: http://ec.europa.eu/consumers/odr/