At PedalSure we are built upon transparency. The following FAQs should provide answers to questions that you may have. In the event that you are not satisfied then please do not hesitate to get in contact with us. We will only be happy to help.

About the cover


If I were to go shopping, leave my bike secured with an approved lock to a lamp post and it were then to be stolen from the high street, would I be insured?

When you are away from your home and need to leave your bike unattended, we will cover you against theft providing your bike has been locked through the frame to an immovable object with an approved lock (a lock from our locklist). The bike should not be left unattended for more than 12 hours at any one time (or 24 hours if your bike is locked up at your place of employment, or at a train station)

I'm buying a bike through a Cycle to Work scheme – will this affect my premium?

No, neither your premium nor coverage will be affected.

Does your policy cover my bike whilst transported in a plane?

If you have selected the policy option for worldwide cover, your bike will automatically be covered against theft and accidental damage whilst it is in airline’s possession provided your bike is suitably packed (e.g. in a bike box) and you have a luggage receipt for your bike from the airline.

We will also cover any bike hire fees you incur up to £500 should the airline lose or damage your bike on its outward journey, and your bike box (or any bike box you hire) will automatically be covered up to a maximum of £500 for damage whilst away from your home.

Is my bike only covered at my home address – is my bicycle covered whilst locked outside where I work?

Providing you follow the security requirements your bicycle is covered whether at home, work or out shopping. Note that the bike should not be left unattended at your work address for more than 24 hours at any one time.

I live in France but cycle regularly in the UK. Can you offer me cover?

We can only offer you cover providing you are resident in the UK, Channel Islands or Isle of Man.

I have previously made a claim after having my Bike damaged, will this affect my cover?

We do not offer renewal if you have had two claims in a year or one over £500 in the last year. Please contact us either by phone or email in the event that you have had a previous claim/s and we will try to help..

My bike isn't brand new - is it still worth insuring?

While PedalSure focuses on insuring you first, we also cover bicycles on an agreed value, new for old basis with a minimum bike value of £400.

I work as cycle courier. Do you insure professional cyclists?

No, sorry – we can only insure cyclists that do not earn their living from cycling.

My Son or Daughter are Under 16 or Under 14.

We will cover persons 16+ for Theft & Accidental Damage / Personal Cover and 14+ only for Theft & Accidental Damage. It is also a requirement that the Parent takes out the policy then emails the D.O.B and Full name of their child to cservice@pedalsure.com

How much should I insure my bike for?

For bikes that can be readily replaced with a new one (or similar model) from the shops, the value should be the undiscounted replacement cost including VAT from a reputable dealer at the time you apply. End of season offers and bargains from Ebay do NOT count as the usual price. If your bike is modified the declared value should include the value of any additional purchased parts such as wheels, groupsets or pedals which are essential to the operation of the bike. Accessories such as lights, computers and paniers are not essential to the operation of the bike and if cover is required for these they can be included within the optional ‘Accessories and Personal Effects’ limit.

If you built your bike yourself, the insured value should be the total value of the individual parts that make up your bike – you should not include any value for the time you spent building up the bike.

It’s important that you retain proof of purchase for any after-market parts (as well as for the bike itself) as these will be required to prove ownership in the event of a claim.

What is the maximum value Bike you insure?

We can provide cover up to a maximum sum insured of £15,000 any one bike. You can insure up to 5 bicycles on one policy providing the total insured value does not exceed £30,000.

Can I insure my collection of Bikes on one policy?

Yes, provided they are all owned and used by the same person. We can cover up to a maximum of 5 bicycles with a maximum combined value of £30,000. If you, your partner or any family members have a bicycle each, you will need to have separate policies.

Is there an excess on this policy?

This depends on the type of claim. There is no excess for claims under Sections 1 (Personal Accident), 2 (Personal Liability) or 3 (Legal Expenses). In respect of any claim under Section 4 (Theft and Accidental Damage) the following excess will apply: for a bike with a declared value of less than £1,500 an excess of £75 will apply, for a bike with a declared value of £1,500 or more but less than £7,500 an excess of £100 will apply, and, for a bike with a declared value of between £7,500 and £15,000 an excess of £250 will apply. In the event that a claim involves more than one of your declared bikes, each bike will have a separate excess.

For claims of more than £1,000 where we can offer repair or replacement ourselves through a preferred supplier we may with the policyholder's consent waive the excess and repair or replace the bike ourselves

What are your Approved Locks?

It is a condition of your insurance that you use a lock which has been approved by us and which is appropriate with the value of your bicycle. Our approved locklist details our requirements. For bikes valued up to and including £1,000 we require that the bike is secured with a Sold Secure Bronze, Silver or Gold rated bicycle, motor scooter or motorbike lock. For bikes valued between £1,000 and £2,000 we require that the bike is secured with a Sold Secure Silver or Gold rated bicycle, motor scooter or motorbike lock, and for bikes valued at or over £2,000 we require that the bike is secured with a Sold Secure Gold rated bicycle, motor scooter or motorbike lock. 

The easiest way to search for an approved product is by approval category on the Sold Secure Website. You can find a list of approval categories with links to products approved in their respective areas http://www.soldsecure.com/search-by-approval-category/ 

If you have any doubt which lock is required then please e-mail locks@pedalsure.com

Do I need any specific security on my vehicle?

We are happy to provide cover against theft whilst the bike is in or on a vehicle but only when the Bike is stored out of sight inside the vehicle, or is secured through the frame by an approved lock to the vehicle roof or bicycle rack. Any security devices installed in the vehicle are to be in operation, all doors, windows and other openings of the vehicle are to be left closed and locked, and access to or removal of the bike has been effected by forcible and violent means.

Do I need to comply with any specific security requirements whilst my bicycle is at my home?

Yes you do. Full details are contained in the Policy Wording under “Security Requirements” but a summary is set out below:

If you live in a house, a self-contained flat, or a self-contained lockable room in private halls, you will be covered against theft provided you keep your bike inside your house, flat or room, and any security devices are in operation and access to the bike is effected by forcible and violent entry or exit.

If you keep your bike inside a privately accessed garage, outbuilding or shed within the boundaries of the private house in which you reside, you would be covered against theft provided that access to the bike is effected by forcible and violent entry or exit and you have complied with one of the following security requirements:
i. all external doors must be secured by a minimum of a 5 lever mortice deadlock to BS3621 standard or a 5 lever padlock, or
ii. the bike is be secured through the frame by an approved lock to an immovable object within the building.

If you keep your bike in a communal hallway within the building in which you reside, or in a communal outbuilding within the boundaries of the property in which you reside, you would be covered against theft provided the bike is secured through the frame by an approved lock to an immovable object within the hallway or communal building and access to the bike is effected by forcible and violent entry or exit.

We regret we aren’t able to cover theft for bikes which are left out in your garden overnight.

Am I covered if I lend, loan or hire my bicycle to another person?

Unfortunately we are unable to provide cover whilst your bike is hired or loaned out to another person.

Am I covered to take my bicycle abroad?

As standard you are covered within the United Kingdom, Channel Islands and Isle of Man. If you wish to take your bike abroad we are happy to cover this providing you have paid the appropriate additional premium and the cover is shown on your schedule. Please note that we are unable to provide Public Liability cover for any claims arising from the use of your bike in the USA or Canada.

Can I add or make changes to the policy at any time?

Yes, you can change your policy by calling us. You can add or delete insured items and change some aspects of your policy. Note that additions will incur additional costs. Additional or return premiums are charged on a pro rata basis from the date of change. Some changes to policies will incur an administration charge.

What is personal liability cover?

Personal liability is known by a couple of different names – public liability or third party liability. It provides cover against damage to persons or property caused by your proven negligence. Pedalsure offer you the choice of up to £2 million of liability cover.

I am only looking for personal liability cover – can you help?

You can append Personal Liability to Theft/Accidental Damage Policy or select bronze for the most basic level of Personal Cover.

Do you cover motorcycles, or scooters?

No we only cover Bikes. Our definition of a bicycle includes: tricycle and tandem, trailer cycle or push scooter, powered by human pedalling and/or battery which is not subject to the requirements of the Road Traffic Act and is specified in your schedule.

About proof of ownership


I recently bought my bike from eBay, I don't have a receipt for it – can I still insure it?

Yes, although you should make sure that the value you insure it for sufficiently covers a new bicycle of the same style, quality and functionality. This is because we replace bicycles on a new for old basis – if you put a lower value in, you may have to make up the difference to get a bicycle of similar functionality. As you don't have a receipt, we'd advise that you have a picture taken of you with the bike and upload that to our website along with the serial number. You will also need to keep a copy of the auction and any Paypal or other payment record.

I don't have receipts for all of my bike parts and accessories, what can I do to prove ownership?

It's particularly important that you have proof of ownership of any major cycle parts and lock. Proof of this could be packaging, manuals or photos of all of the relevant parts, clearly showing the make (and model if applicable) of that item. Alternatively bank or credit card statements can be provided and in some occasions, retailers may be able to provide copy receipts for larger purchases.

About the policy (activities)


Will you cover me if I take part in charity cycle events like the London to Brighton ride?

Yes – you are covered to take part in charity rides such as the London to Brighton and Prudential Ride London 100.

Will you cover me if I take part in triathlon events?

Our policy covers all competitive amateur racing use, including triathlons. If you are taking part in triathlons, you should note that we do also cover Transition on an organised event.

About the policy options (area cover)


I'm going on a single bicycle touring trip around Europe which will last four months. Your online quote states 60 days maximum per year, is it possible to cover me?

As standard you are covered within the United Kingdom, Channel Islands and Isle of Man. If you wish to take your bike abroad we are happy to cover this for up to 60 days each year providing you have paid the appropriate additional premium and the cover is shown on your schedule. Please note that we are unable to provide Public Liability cover for any claims arising from the use of your bike in the USA or Canada.

If your trip last longer than 60 days then regrettable we cannot provide cover.

I only want cover for my 2 week annual cycling trip abroad, can I buy a short term policy?

Unfortunately not. If you are only looking for short term cover whilst abroad we would recommend you look at specific Sports Travel Insurance products as they will also cover medical and repatriation expenses if you have an accident abroad, as well as the cost of any damaged sports equipment such as your bike.

About bikes, parts and accessories


I built my bike myself - can I still be covered? The frame, drive train and components were all bought from separate stores, with various parts being older than 3 years. Do I need proof of purchase for all components? And can I include an amount in the insured value for the time I spent constructing the bike?

When insuring custom built bikes we ask that you insure them for the full retail cost as new to replace with the same or similar frame and components as you currently have. Unfortunately you cannot include the time it would take to build up your bike again. In the event of a claim you do need to provide us with proof of ownership for your bike and lock, so as your bike does consist of various components we would require receipts, packaging, instruction manuals, or photographs for your bike and the components attached, in order to be able to replace the bike with the same or similar.

I have a racing bike with several sets of racing wheels which I also need to insure. Should I include the cost of them in my bike value.

We would cover the cost of any wheels fitted to the bike at the time it is damaged or stolen. We would suggest including the value of the most expensive set of wheels in the Replacement Value of the bike that you declare to us when you take out the policy. Please note that in the event of a claim, you will need to provide proof of ownership of the items that you are claiming for. Ideally this means the receipt, but can include packaging or photos of the items attached to the bicycle.

I have about £60 worth of accessories on my bike that are non-removable e.g. mud guards and panniers. If my bike was stolen, would I need to have already informed you of these additions or can I just claim the insured value that I have increased to include the accessories? Do I need proof of purchase or a photo to prove that these items are on the bike?

When you take out your policy you can opt to add cover for accessories and personal effects that are lost or damaged at the same time as your bike. In the event of a claim, you will need to provide proof of ownership of the items you are claiming for. Ideally this means the receipt, but can include packaging or photos of the items attached to the bicycle.

Hi, I want to insure my bike but don't have a frame number. Can I still insure it with you?

The frame number can usually be found on one of the following locations: under the bottom bracket; horizontal to the frame from the bottom bracket to the strut rear suspension; on the diagonal brace from the seat tube to the rear suspension or on the connector beneath the seat tube. If it’s a carbon frame, the frame number could be on a sticker. If your bike does not have a frame number, you can either have your post code etched into the frame (which can be done at your local police station or cycle retailer) or put a Datatag inside the frame and provide us with the Datatag number. 

I have recently purchased a child trailer costing £500 do you cover such items?

When you take out your policy you are given the option to add cover for bike accessories and personal possessions that are lost or damaged at the same time as your bike. Child trailers fall under the definition of fixed accessories. This option also provides covers lights and panniers as well as clothing and personal possessions such as phones lost or damaged at the same time as your bike.

Do you cover accessories e.g. lights, panniers etc?

When you take out your policy you are given the option to add cover for accessories fixed to your bike such as lights and panniers that are lost or damaged at the same time as your bike.

About locks and security


I have a lock which isn't included in your approved lock list – what should I do?

Our approved lock list has been created to make sure that the best level of defence is being provided against theft of your bike. In order for any claim for theft of your bike to be successful you must make sure that the lock that you are using either appears on our approved lock list or has been approved by us prior to use. If your lock does not appear on this list, you can e-mail your lock details locks@pedalsure.com and we may be able to offer cover.

Hi, as part of your security requirements it says the bike must be locked to an immovable object inside the house - is this correct?

Not exactly – it depends on the insured location where you keep your bicycle. If your bike is kept at a house, flat or a room in a communal residence, the bicycle must be kept inside and any domestic security devices (door locks, house alarms etc) put into use. The bike does not need to be locked to an immovable object. If the bicycle is stored in a private garage or privately accessed wooden shed, either the doors must be locked using 5 lever mortice lock/padlock or the bicycle must be locked to an immovable object. If the insured location is a communal hallway or communal outbuilding, the bike must be locked to an immovable object within the building.

Also the bike cannot always be kept indoors, and at times it will be parked in town and at the university/hospital bike racks for a number of hours, what is the policy on this?

That's ok, we recognise that bicycles can't always be kept indoors! If you need to leave your bicycle at work, university, hospital, a shop you need to ensure that it is locked to an immovable object using one of our approved locks (see our lock list for details). In general, the bike cannot be left locked up unattended for more than 12 hours at any one time, or for more than 24 hours at any one time whilst it is locked up at your work or a train station.

Does your policy cover bicycles stored outside overnight, if locked to an immovable object using an approved lock? For instance - a rear garden or a campsite with cycle storage.

That depends. At your primary residence, you can keep your bike stored in a wooden shed in your garden as long as the shed door is locked with a 5 lever mortice deadlock and/or padlock, or the bike is secured with an approved lock through the frame to an immovable object. If you take you bike away with you on holiday, the bike can be left outside overnight as long as you are able to secure it through the frame to an immovable object with an approved lock. In either event, in order to be covered the theft must be by forcible and violent means.

About the company


What are your contact details?

MGA Capital Ltd trading as PedalSure
150 Minories
Suite 117
London EC3N 1LS
cservice@pedalsure.com
Tel 020 7954 4362
0207 481 3636
The office is open from 9:00am until 5:00pm Monday to Friday. Excluding Bank Holidays

Who are Sompo Canopius?

Sompo Canopius is the global specialty lines platform of Sompo Japan Nipponkoa Holdings Inc., which has over $90bn total assets. Canopius is wholly owned by the principal subsidiary of the above, Sompo Japan Nipponkoa Insurance Inc., an A+ rated company and one of the top three Japanese P&C insurers. Sompo Canopius underwrites a diversified portfolio of specialty lines business from its operations at Lloyd's and around the world. It has achieved significant growth over the last eleven years through a mix of organic expansion and acquisition and is one of the top 10 insurers in the Lloyd's insurance market, writing premiums in excess of £1 billion. The group's underwriting activities are mainly conducted through its managed syndicates at Lloyd's: Syndicates 4444.

Who are Roger Rich & Co?

Roger Rich are the firm of Chartered Loss Adjusters we have selected to deal with any claims. The company was formed in the City of London in 1984 and in 1990 moved to the Cotswolds. All staff members are members of the Chartered Institute of Loss Adjusters and as such adhere to the Institute's bye laws If you need to make a claim, their details are:
Roger Rich & Co
2A Marston House Cromwell Park,
Chipping Norton Oxfordshire OX7 5SR
Tel: +44 (0) 1608 641351
Fax: +44 (0) 1608 641176
Email: enquiries@rogerrich.co.uk
Their office hours are 9.00 until 5.30 weekdays excluding bank holidays.

Are you registered by the Financial Conduct Authority?

Yes, as a division of MGA Capital Ltd, we are authorised and regulated by the Financial Conduct Authority, register number 497552. You can check this on the Financial Conduct Authority's register by visiting their website or by contacting the Financial Conduct Authority on 0800 111 6768.
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